Designing Assessment Questions That Actually Work
Effective interviews focus on understanding daily work rather than using technical jargon like “records.”
How Interviews Reveal the Real Problem – Not the One You Expected
How Interviews Reveal the Real Problem — Not the One You Expected
Feb 24, 2026
Why do assessments often uncover problems no one saw coming?
Because people describe how work actually happens — not how leadership thinks it happens. When you talk to 20, 40, or 60 people across an organization, the truth surfaces.
Growth vs Governance: The Tension Every Leader Feels – E128
Episode 128 – In this episode of What Counts, Lee and Maura dive into one of the most universal challenges leaders face: balancing the urgency of growth with the discipline of governance. From chasing new markets to managing real‑world information chaos—yes, even inside an information governance firm—they unpack why governance always feels like something you’ll “get to later,” and why “later” is exactly when the problems show up. Through candid stories and practical examples, they reveal how founders, operators, and executives can build sustainable growth without sacrificing control.
Episode length: 00:14:26
Learn more by visiting our website, or by sending TrailBlazer an email at info@TrailBlazer.us.com.
Why You Can’t Find Anything — And How to Finally Fix It
Why does it feel like finding information at work is harder than ever?
Because most organizations have grown organically, not intentionally. Over time, documents scatter across email, shared drives, personal folders, cloud tools, and legacy systems. When you need something urgently — a business case, an audit file, a contract — you’re stuck digging through digital clutter.
When Workflow Fails: How Misaligned Policies Break Processes and Create Hidden Risk – E127
Episode 127 – This episode of What Counts unpacks a problem every organization faces but few diagnose correctly: workflows fail when they don’t reflect the reality of how work actually gets done. Through real‑world examples—from delegated invoice approvals to storage and construction contracts—we explore how policy changes, unclear roles, and poorly analyzed workflows create bottlenecks, late payments, workarounds, and operational risk. The conversation highlights why modern workflow design must be grounded in process analysis, role clarity, and meaningful controls that support—not obstruct—the accomplishment of work.
Episode length: 00:18:39
Learn more by visiting our website, or by sending TrailBlazer an email at info@TrailBlazer.us.com.
CLM Fundamentals: Why Readiness Matters More Than Software – E125
Episode 125 – Contract Lifecycle Management touches every corner of an organization—finance, legal, procurement, operations, compliance, and the business itself. But despite the promise of modern CLM platforms, most implementations fail for one simple reason: the organization wasn’t ready for the software. In this episode of What Counts, Lee and Maura revisit a conversation recorded in early 2024, long before TrailBlazer Learning Academy and its governance accelerator templates were publicly available. With the Academy now live and widely adopted, the discussion is more relevant than ever. They explore why readiness, alignment, and governance‑ready templates are the true drivers of CLM success, and how TrailBlazer’s tools help organizations build clarity and confidence long before implementation begins.
Episode Length: 00:25:32
The Real Reason CLM Implementations Fail (And How to Fix It)
Most organizations don’t fail at CLM because they chose the wrong software. They fail because they weren’t ready for the software they chose. CLM success isn’t about features—it’s about readiness, alignment, and the templates that guide every decision along the way.
