Episode 127 – This episode of What Counts unpacks a problem every organization faces but few diagnose correctly: workflows fail when they don’t reflect the reality of how work actually gets done. Through real‑world examples—from delegated invoice approvals to storage and construction contracts—we explore how policy changes, unclear roles, and poorly analyzed workflows create bottlenecks, late payments, workarounds, and operational risk. The conversation highlights why modern workflow design must be grounded in process analysis, role clarity, and meaningful controls that support—not obstruct—the accomplishment of work.
Episode length: 00:18:39
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This is What Counts, by TrailBlazer Consulting, LLC. In this podcast, we highlight proven solutions we have developed through our experience working with companies across various industries and we talk about how you can apply them to your company. We share our experience working with companies to
solve their information and data management challenges. We tackle records retention schedules, program implementation and training, and more complex challenges like asset data management.
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Additionally, please visit https://mauradunn.substack.com/ to learn more about what counts by Maura Dunn, President of TrailBlazer Consulting, LLC. The information is provided by TrailBlazer Consulting, LLC. We make no representations or warranties of any kind, expressed or implied, about the completeness or suitability with respect to the information contained in this podcast for any unintended or unstated purpose, outside of a specific contract with TrailBlazer Consulting, LLC. Any reliance you place on such information is therefore strictly at your own risk and does not result in any viewer or listener being considered a client or customer of TrailBlazer Consulting, LLC. In no event will TrailBlazer Consulting, LLC, be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this podcast information. Unless specifically stated otherwise, TrailBlazer Consulting, LLC, does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned throughout this podcast, and any reference to any person or organization is strictly used anonymously.
Special thanks to Jason Blake who created our background music.